Tag Archives: customer service

My eldest child just turned sixteen and is thinking about looking for work, so I was briefing her on my Golden Rule of Customer Service™: “Even if someone’s screaming at you, you don’t come up here [gestures palm-down to eye level], you want them down here with you [gestures palm-down to chest height].” She gaveContinue reading “The Horrors of Adulting: Working with the Public”